Marketplace
Amazon Help Guide
Independent guide. This page is not operated by, affiliated with, sponsored by, or endorsed by Amazon.
Official Amazon resource
For account-specific assistance, use the retailer's own website:
Open Amazon's Official WebsiteCommon problems
- Order Not Shipped
- Order Delayed
- Track an Order
- Cancel an Order
- Package Missing
- Delivered but Not Received
- Wrong Item Received
- Damaged Item
- Return an Order
- Refund Pending
- Payment Problem
- Account or Login Problem
General steps
- Use Your Orders to review status and available cancellation/return options.
- For delivery problems, first compare the order page with the carrier tracking page and check the delivery address.
- For third-party seller orders, follow the marketplace's seller/contact and dispute process shown inside the order.
- Refund timing can vary by payment method and return method; use the order/refund status shown in your account.
Important: Retailer policies, eligibility, processing times, and available support options can change. Always confirm the current terms and instructions on the official retailer site before taking action.
Safe support practices
- Enter passwords and payment information only on the official retailer domain or official app.
- Never share a one-time verification code with someone who contacts you unexpectedly.
- Keep your order number and tracking information available when contacting the retailer.
Last reviewed: September 2026. Official source links should be rechecked before publication and periodically thereafter.