Fashion
Independent guide
Nike: Wrong Item Received
How to document and report an incorrect item. The instructions below are general guidance and are not a substitute for the retailer's current order-specific policy.
Start with the official website
Open Nike's official website directly and review the relevant order or account area.
Open Official Nike WebsiteRecommended steps
- Find the order in your account or use the retailer's official order lookup process.
- Read the latest status and estimated date carefully.
- Follow any order-specific instructions for wrong item received.
- If the issue remains unresolved, use the retailer's official customer-support or order-help channel.
Keep your information secure
Do not give this website or an unsolicited caller your password, one-time code, full payment-card number, or banking credentials. Enter sensitive information only on the official retailer website or app.
Policy note: Nike's actual terms, eligibility, deadlines, fees, shipping commitments and refund processing rules may change. Verify them on the official site before relying on this guide.